Pool Care FAQ
Let us Answer all of your Pool Cleaning in Las Vegas Frequently Asked Questions
Is pool chlorine safe for your family? Have questions about swimming pool care? We have answers. Here is a list of common questions answered by our veteran pool care experts.
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Do I need to remove my pool cover for service?
Removing your cover is preferred, as it assists our technician, especially if we are cleaning your pool. It also allows the water to “breathe”. Not allowing the water to breathe promotes staining and algae.
How soon after service can I swim?
You may swim 30 minutes after your pool has been chemically treated.
When is my payment due?
Our billing cycle begins on the 1st of each month, and payment is due by the 25th of each month.
Do I have to sign a contract to start service?
No, all our services are month-to-month, no contracts at all!
Do I need a chemical pool service for my pool?
We know that some homeowners would prefer to do their own pool cleaning but need help with the water chemistry. Chemicals can be messy and have to be carefully stored. Our Chemical Service is the perfect solution. We do the testing, adding and storing for you, so you don’t have to worry about the right chemical balance in your pool. Give us a call to learn more about our Chemical Service!
What Chemicals are included in my service?
Chemicals included in service are: chlorine, muriatic acid, sodium bicarbonate, and 3″ chlorinating tablets. Chemistry levels can change dramatically at any time due to such things as weather conditions, pool usage, not running the filter, or type of chemicals used around the yard.
I didn’t get tablets in my floater, why?
During the summer months, when the temperatures are hottest, we use both liquid Chlorine and Chlorine tablets to keep your pool sparkling. When the temperatures drop, the liquid Chlorine is more than adequate to keep your pool at its best.
My pool has started to turn green, even with chemical service.
Chemistry levels can change dramatically at any time due to such things as weather conditions extra heavy use, improper filtering or dirty filters, dirt grass leaves and pollen, or type of chemicals used around the yard . If you notice your pool starting to change, please contact us so we can help evaluate the problem and make sure your pool stays sparkling.
My pool has a leak, now what?
Pools over time can develop leaks in the plaster or plumbing system. It is the responsibility of the pool owner to make sure the pool is in good working order. Some system repairs can be done by Pool Chlor, or we also contract some repairs out to a company we have worked with for over 20 years. If there is a leak in the pool due to cracks, underground leaks, etc….Pool Chlor reserves the right to charge separately for all chemicals used. All repairs will be accepted or denied at the sole discretion of Pool Chlor. Our policy is to educate the pool owner on the nature of the device and the repair necessary for correction with an estimate of the cost for additional work. The homeowner will then allow us to proceed with the repair based on a written or sometimes verbal only contract. Pool Chlor shall not be held liable for damage caused by improper water levels in the pool.
How long should I run my pool?
The circulation/filtration of your pool is very important to maintaining a clear pool. Average size pools should be run for a minimum of 8-10 hours in the hot summer months , and 2-6 hours in the coldest months with a single speed pump. Those with variable speed pumps can run for 4-6 hours at medium high to high speed and then 4-6 hours on low speed in summer months and 6-8 hours on low speed in the colder months. Adjust accordingly for spring/fall months. If your pool water begins to look dingy or cloudy, you may need to increase circulation time.
Does Pool Chlor add water to pools?
Water level is the responsibility of the resident and not that of Pool Chlor. The resident must agree to keep all working components of the filtration system and pool sweep in sound operating condition.
How often should my pool filter be cleaned?
Customers must agree to clean or have the filter cleaned, as often as it is required, due to the size and nature of the unit. No less than once per year. Pools with excessive use, vegetation or dirt should clean filters at least 3-4 times per year. No matter how long you run your pool circulation, if your filter is not at its best, your pool will have a hard time staying clear.