Service terms
Service terms for Pool Chlor of Nevada. If you have any questions about these service terms please contact us.
1) Filters must be in proper working order. Circulation of pool water must occur on a daily basis and anytime the pool is in use. It is recommended that during the summer, the filter to be run for 8-10 hours a day; during the winter, the filter should be run 2-4 hours a day*. (*Larger or more used pools sometimes need more time)
2) Customer agrees to have conditioner added when needed, to stabilize pool water to hold chemicals. Most pools only require a yearly addition in the spring, which is currently included in the monthly fee, pools that require regular additions of conditioner will receive an additional conditioner fee on the applicable month.
3) Access must be provided to the pool if the resident is not home. This includes clear and safe pathways to the pool area. Inaccessible locks and pool covers must be off on the day of service. Missed visits due to a lock out may not be able to be rescheduled and we do not deduct for this type of missed service.
4) Water level is the responsibility of the resident and not that of Pool Chlor. The resident must agree to keep all working components of the filtration system and pool sweep in sound operating condition.
5) Chemical Service Customers must agree to clean filters or have the filter cleaned, as often as it is required, due to the size and nature of the unit. No less than once per year.
6) Full service customers will receive no less than 4 visits per month. Chemical only customers will receive no less than 2 visits per month.
7) Billing is sent the first of every month for service for that month. Payments are due at the time of billing for that month, and late after the 15th of the month.
8) If there is a leak in the pool due to cracks, underground leaks, etc….Pool Chlor reserves the right to charge separately for all chemicals used.
Pool Chlor is responsible for the completion of the services specified in this agreement. Omission of any of these particular services does not constitute a default by pool Chlor of this agreement. Pool Chlor will make every attempt to complete these services in a professional manner. Pool Chlor is not responsible for any preexisting conditions or damages to the pool structure or the operating equipment. When a defect, failure or improper installation by others is found on the pool system or related equipment Pool Chlor will not be obligated to replace or repair. Most repair requests to Pool Chlor will be referred to a third party and to be contacted by the customer.
Any repairs done by Pool Chlor will be accepted or denied at the sole discretion of Pool Chlor. Our policy is to educate the pool owner on the nature of the device and the repair necessary for correction with an estimate of the cost for additional work. The homeowner will then allow us to proceed with the repair based on a written or sometimes verbal only contract. Pool Chlor shall not be held liable for damage caused by improper water levels in the pool. Rates are subject to change.
